Customer Help

Our customer service team is always here to assist.

Common purchase queries answered

Orders and Shipping

In general, most of our products ship FREE from our warehouse in Australia in 3-8 business days (Please allow 2-3 business days for processing).

Go to our accounts pages here:

We ship orders from various warehouses in Australia. Our stock is spread out over multiple fulfilment centers in order for them to get to you faster.

This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once.

They are on the way.

We will send you tracking information to the email you provided us at checkout. This email will also guide you how to track your package. Please note that the tracking information will be displayed 2-3 days after you receive that email.

We ship only to Australia

If you need to swap an item

Returns and Exchanges

Our returns policy can be found here:

Please contact us ASAP so we can fix!

Please refer to our returns policy here:

You can contact us via phone or email

Contact us ASAP as we might be able to change it before delivery.

Contact us ASAP and we will see what we can do. If the order is already processed, it will be too late and we will have to go through a returns process.


On all orders to most Metro Areas in Australia


Simply return it within 30 days for an exchange.


Our amazing support team is here to help.


We ensure secure payment and accept Stripe, Visa, Mastercard & Amex